FAQ's

NFRC actively ensures that all our members offer high standards of workmanship and sound business practice through a strict Code of Practice and vetting procedures, including site inspections and adherence to relevant regulations. NFRC Roofing Contractor members must pass a rigorous inspection before joining, and then have inspections every three years after that.

In using a NFRC Member, you can be assured that the contractor you are using has been inspected by us and met our Code of Practice, want to know more? Please refer to our web page “Why you should choose an NFRC contractor”.

The easiest way to find a local contractor is via our roofing contractor search facility.

You can search in a number of ways using differing criteria, including your postcode. Searches help you find the nearest roofing contractor to you who has the expertise you require.

Whilst our terms of membership do not have a specified response time for NFRC Roofing Contractors to contact homeowners, we do encourage and expect them to always offer good customer service. As in any business, we appreciate that their workloads can vary; and there may be times when they will not be able to take on new work and therefore will not quote. In such circumstances we would encourage you to look at alternative NFRC members in your area.

We offer free technical advice to homeowners who are customers of NFRC Roofing Contractor members. Please e-mail your question to the NFRC Helpdesk.

Whilst NFRC do not get involved with specifications of jobs and always remain neutral, we do uphold our membership requirements.

Installation of all roofing components should be fitted in line with current building regulations, industry codes of practice and, where specified, manufacturer's guidance. It will be the responsibility of your roofing contractor (our member) to ensure these requirements are met. This is also a requirement of NFRC membership, in addition to other strict criteria monitored via our robust inspection schedule. If you still have concerns, please e-mail details to the NFRC Helpdesk.

There is no easy answer to this question as you would first need to evaluate the risk and your individual circumstances. An Insurance-Backed Guarantee (IBG) can provide valuable protection to you as a homeowner when commissioning roofing work. The contractor would normally provide a workmanship guarantee which sets out their obligations to rectify any defects found within their workmanship within the period of the guarantee.

However, what if the contractor has ceased to trade during the term of their guarantee? This is when an Insurance-Based Guarantee would come into play, allowing you to submit a claim under your policy to get the roof repair work completed.

As with any insurance cover, the specific terms will be defined in the policy wording and in accordance with the terms and conditions of the policy. There will be an additional cost for any Insurance-Backed Guarantee (IBG) and this cost must be measured against the risk of failure. There also tends to be a high excess which also needs to be considered.

You are quite correct to check the credentials of any contractor you plan on using before you engage their services and all our current NFRC Roofing Contractor members are listed on our website, use our NFRC roofing contractor search facility to check that a specific company is a current member.

If they are not listed, please e-mail the NFRC Helpdesk with the contractor details as we take logo misuse very seriously and will investigate the contractor involved to ensure they do not mislead future customers.

In the first instance, you will need to contact your NFRC Roofing Contractor member and follow their complaints procedure. In most cases, this will lead to a satisfactory outcome. In the unlikely event that the matter cannot be resolved, please refer to NFRC's complaints procedure.